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Terms & Conditions

Rachael Wilson Sleep Consultant will only undertake consultations of any sort on the following terms and conditions. 
These terms are legally binding so please read them carefully. If you have any questions please don’t hesitate to get in touch.
The acceptance of a Phone, Zoom or Home Consultation, a place on a workshop or Day/Night/24 Hour, Add on Support package in your home will be deemed as acceptance of the following terms and conditions.

  • During the 1 on 1 consultation, Rachael Wilson Sleep Consultant will ask you to share your sleep situation with her, she will provide an overview of sleep science basics, nutritional information, routines suitable for the healthy development for your child accordingly to their age and stage of development.  Methods will be discussed and any research relevant to your specific situation that might shed some light on what is happening.

  • You may re-engage with Rachael Wilson Sleep Consultant after the initial 2 week period is up to purchase any additional follow-up support as needed. Follow-on packages are subject to the same terms and conditions as this agreement and availability.

  • Results are entirely dependent on the child and commitment from caregivers to follow and be consistent with the plan outlined by Rachael Wilson Sleep Consultant. I cannot guarantee results, as many things impact sleep, including but not limited to illness, teething, sleep environment, visitors, traveling, inconsistent reinforcement, and growth spurts. But clients typically experience improvement within two weeks.

  • The full fee for Rachael Wilson Sleep Consultant Consultation services is due in advance of the initial consultation and any add on packages.

  • If the full Phone, Zoom or Home Consultation, a place on a workshop or Day/Night/24 Hour Support package or Consultation package is cancelled the following terms and conditions apply: 

  • Cancel pre 24 hours of consultation/service due to take place a full refund will be given. 

  • Cancel within 24 hours of consultation due to take place 50% REFUNDED.

  • Full refunds for add on packages may be given within 24 hours of booking. 

  • Cancelation for any add on package after 24 hours no refund given

  • Emails, calls and text messages are not transferable in any package. 

  • Email and calls included in add on packages will be responded to by Rachael Wilson Sleep Consultant between Monday and Friday 8am and 8pm only UK time. 9am and 9pm European time

  • Calls included in a package will be scheduled between Monday to Friday (8am - 8pm UK time and 9am - 9pm European time) at a time agreed between both parties 

  • Add on packages cannot be “suspended” for any amount of time due to the nature of the subject. For example, Illness is a time when you may need more guidance on sleep. 

  •  Any suspension of any package will be at the discretion of “Rachael Wilson Sleep Consultant”

  •  Rachael Wilson Sleep Consultant accepts that whilst working with small children there are sometimes situations where consultations or home visits need to be cancelled due to illness. If this is the case Rachael Wilson Sleep Consultant will endeavour to work with the client to arrange another date and there will be no charge or cancellation fee as long as the same service is being booked for a later date.

  • Rachael Wilson Sleep Consultant reserves the right to cancel workshops at short notice due to personal circumstances or circumstances out with her control – in this event all workshop attendees will be offered a full refund or chance to join another workshop at a later date.

  • Payment for a workshop confirms your place on that given workshop and is non-transferable from the point of booking. 

  • Rachael Wilson Sleep Consultant advises that all Parents follow the SIDS guidelines when dealing with their child’s sleep. Please refer to for more information.

  • All advice given by Rachael Wilson Sleep Consultant is from previous experience, training, research and opinion only and should not be treated as a substitute for medical advice from your GP or Paediatrician.

  •  Rachael Wilson Sleep Consultant does not work in a medical capacity and any concerns about your baby’s or children medical health should be taken up with your GP or health visitor. 

  • Rachael Wilson Sleep Consultant does not accept responsibility or liability for sleep training that does not achieve the required result during the support package process. Rachael Wilson Sleep Consultant “Sleep Journey Plans” are designed to help your baby/child sleeping well within a specific time frame; changes may be seen, however the parent accepts responsibility for this success after the sleep consultant has finished their time with the client. Some babies/children just take a little longer. There is no guarantee.

  •  Rachael Wilson Sleep Consultant advises that the parents are consistent and stick to the sleep plan and advice provided in order to achieve success. The outcome of the sleep training depends highly on parental consistency and therefore by agreeing to undertake the sleep training, the parents agree to working alongside the sleep consultant to achieve the best results possible. It should work – it just takes time, perseverance and consistency!

  • Any medical or feeding concerns about your baby or child should be expressed in the early consultation stages of sleep training so that Rachael Wilson Sleep Consultant can address these before putting together a “Sleep Journey” Plan.

  • The “Sleep Journey” Plan will be written and sent through via email format within 48 hours of the initial consultation.

  • The acceptance of an Add on package, will be deemed as acceptance of the following terms and conditions:

  • The fee for Rachael Wilson Sleep Consultant Consultation add on package is due in advance of the package to commence. Support will be suspended until full payment received and any part thereof the “add on” missed will not be refunded or compensated by extra time or service.

  • I, Rachael Wilson Sleep Consultant works closely with clients to ensure that you get the results you would like for your babies and children. In the small number of cases that you don’t see progress with the plan, there is always a reason and I, Rachael will suggest alternatives and look into medical and dietary issues with you. During this process, you will need to work with Rachael closely and be willing to try other things.

  •  Rachael Wilson Sleep Consultant advises parents to read the plan carefully before embarking on any sleep training/new routines.

  • Rachael Wilson Sleep Consultant follow up text service includes unlimited text for clients following their initial consultation or home support packages. Rachael Wilson Sleep Consultant will respond to text messages between 8am and 8pm (UK Time) and (9am – 9pm EU Time 7 days a week.

  • Rachael Wilson Sleep Consultant is contactable during the hours of 8am to 8pm (UK Time and 9am – 9pm EU Time) during the initial support period throughout the support period including weekends. (Not add on packages, this will be the discretion of Rachael Wilson Sleep Consultant and subject to the form of add on support chosen and paid for)

  • During this time messages will be responded to as soon as possible, usually within 2 hours however there may be times when Rachael Wilson Sleep Consultant is with a client or due to personal circumstances cannot reply as quickly as this.

  • The Support Period is non-refundable once date and time of commencement has begun and lasts for the designated time post consultation unless a date has been agreed otherwise. If the support is not used by the client, there is no refund available.

  • Any discount on add on packages are limited to one further booking only. Discounts do not apply to gift voucher purchases

  • Add on packages (Lite, Plus and Premium) are only bookable within 2 weeks of ending a full consultation

  • Add on text message support is only bookable during a consultation period

35. Acts of God
If an act of God, such as a fire, flood, earthquake, or other natural calamity shall cause you to cancel my services, Rachael Wilson Sleep Consultant will require payment only for the time actually spent sleep consulting.

  • Terms and conditions may and will be updated

  • Disclaimer, Acknowledgement, and Waiver of Liability

  • By entering into this agreement, you understand that your and your family’s use of the services, programs, and classes offered by Rachael Wilson Sleep Consultant are voluntary, and that injuries, accidents, or other complications may result from participation. You acknowledge and agree that it is your responsibility to follow instructions for any service provided or purchase you make, and to seek help from Rachael Wilson Sleep Consultant if you have any questions.

  • Rachael Wilson Sleep Consultant expressly disclaims any and all warranties, whether statutory, express or implied. You knowingly and voluntarily agree, on behalf of yourself, your successors and your assigns, to waive and release,  Rachael Wilson Sleep Consultant its employees and representatives from any and all claims of liability, loss, damage, injury, or other demands for compensation that you may acquire during your time working with Rachael Wilson Sleep Consultant.

  • The parties acknowledge and agree that the services that Rachael Wilson Sleep Consultant provide are not intended to replace or supplement the medical advice that you receive before, during, and after pregnancy, although our employees and representatives may have degrees and experience in the medical field. You agree that none of the advice that Rachael Wilson Sleep Consultant provides shall be considered medical advice nor should it be relied upon you as medical advice. You understand that you should always seek the advice of your medical practitioner and should consult with your personal physician or other health-care professional if you have any healthcare related questions or concerns generally, before embarking on a new sleep program, or if you are concerned about any risks to your child’s health or well-being that may result from your participation in   Rachael Wilson Sleep Consultant services. If a medical problem appears or persists, do not disregard or delay seeking medical advice from your personal physician or other qualified healthcare provider.

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